Yin SylviaLooking back at my startup journeyIn a blink of an eye, I am one year into my career sabbatical. As I’m preparing to be a Visiting Partner at Iterative’s Winter 23 batch, I…Feb 11, 2023Feb 11, 2023
Yin SylviaOur customer success crisis response plan — what we did, what we learnedTimes are tough for tech. Since the beginning of 2022, more tech workers in the US have been laid off than in 2020 and 2021 combined [1].Dec 6, 20221Dec 6, 20221
Yin SylviaTrain your Customer Success Managers in this underrated and important skillHere’s an underrated knowledge to provide training for your Customer Success Managers. . . .Nov 8, 2022Nov 8, 2022
Yin SylviaHow to spot a high-performing Customer Success ManagerOne of the challenges I had in the earlier days of building out a Customer Success function was developing predictable renewals and…Nov 7, 20221Nov 7, 20221
